Application Analyst (I-III)

About Us UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc.
, the largest investor-owned electric and gas distribution utility in Canada.
Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc.
and UNS Gas, Inc.
, power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.
We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s.
We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.
Your Employer of Choice Our culture is rooted in shared core values that define how we work and who we are.
Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.
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We create opportunities for employees to thrive through: Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.
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Job Description - Application Analyst (I-III) PLEASE NOTE: This position could be based in Springerville or Tucson and will provide support across our Energy Resource facilities.
Candidates from either location may be considered based on qualifications and experience and will be expected to travel as required to support business operations.
Internal posting opened: 2/6/2024 Internal posting closes: 2/20/2024 External posting may close at any time.
Position Description Works as a member of the Energy Resources (ER) support team in partnership with the IS applications support team, providing service, support, solutions, and innovation to the business areas relying on the systems under the responsibility of the team.
Focuses on Operational Excellence by advancing and improving organizational processes and technologies.
Identifies ER business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for ER operations areas.
Maintains a broad understanding of clients’ business processes and practices.
Monitors system, data, and process errors and takes appropriate corrective action.
Ensures applications controls are in compliance with audit and regulatory requirements.
Position-Related Responsibilities specific to Level I · Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.
· Combines business intelligence and technical skills with a deep understanding of customer's needs so that they can be transformed into technological and operational requirements.
· Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
· Participates in “As-Is” and “To-Be” business process requirements/optimization sessions with client organizations.
· Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.
· Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.
· Reviews and approves design documents from technology providers.
· Develops and/or assists in developing business process aligned application training material.
Delivers training to clients one on one or in a classroom environment as required.
· Works with clients to develop and maintain current business process maps and documentation.
· Communicates effectively with business peers, IT peers and vendors to solve business/technical problems and provide appropriate technical solutions.
· Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.
· Works closely with technical resources and System Administrators as needed to troubleshoot problems or investigate proposed enhancements and determine solutions.
· Coordinates incident reporting and tracking with software vendors.
· Documents problem analysis findings and corrective measures for ongoing support and audit purposes.
· Works with internal and external auditors to validate application controls and compliance.
· Directs work of external resources as assigned.
· Continually increases personal understanding of utility business functions and processes.
· Performs other job-related duties as assigned by management.
· Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.
· Identifies and defines opportunities and strategies to use information technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes.
· Assists business areas with technology and application strategies and communicates these plans to IS.
· Drives creative solutions and helps business areas challenge their own assumptions of how they will successfully execute their plans.
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
· Assists in the Governance process, coordinating, and facilitating document creation and other elements as needed.
· Provides a point of contact for business area relationships.
Establishes effective client relationships by developing trust, integrity, credibility and reliability with each client/business area.
· Requires the ability to travel to other sites as needed.
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
· Requires the ability to obtain and maintain CIP certifications.
· This is a safety sensitive position.
· Support and communicate Operational Excellence goals, objectives, vision and values.
Position-Related Responsibilities specific to Level II All responsibilities of a Level I apply plus the following: · Gathers requirements from business areas for moderate to complex enhancements and translates those requirements into functional designs used by technical resources to develop solutions.
· Develops, maintains and updates Business Requirements Document (BRD) and/or Functional Specification (as applicable) for communication between the business teams and the technical teams.
· Analyzes, documents and maps “As-Is” business processes.
Prepares “To-Be” process maps, fit/gap analysis, change impact analysis, and/or other business process change related documentation.
· Develops system, integration, and regression test plans.
Leads system, integration, and regression testing activities.
· Develops and runs ad hoc query reports as needed to troubleshoot problems, fulfill audit requests, and support other client requests.
· Proactively evaluates application functions and features against business processes to support current and evolving business practices.
· Manages assigned tasks of large projects under the leadership of a Project Manager or Business Lead.
Leads small projects, preparing all required documentation for delivery of project objectives, as assigned.
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
· Support and communicate Operational Excellence goals, objectives, vision, and values.
Position-Related Responsibilities specific to Level III All responsibilities of a Level II apply plus the following: · Provides technical leadership, training, and guidance to less experienced team members and exhibit leadership qualities to department and corporation.
· Leads requirements gathering efforts for package evaluation and complex development projects.
· Leads “As-Is” and “To-Be” business process requirements/optimization sessions with client organizations.
Performs business process fit analysis, gap analysis, and change impact analysis.
Provides analysis to client leadership for review, approval and prioritization.
· Leads projects with moderate complexity or sensitive issues, preparing all required documentation for delivery of project objectives, as assigned.
· Leads investigation and analysis of complex operational and organizational, business, and financial problems, issues, and projects.
· Plans multiple project assignments and coordinates priorities with team leads and clients.
Works as business lead on large projects under the leadership of the Project Management Office.
· Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms, and the strategic direction of the organization.
Focuses on anticipating business needs and optimizing the return on IT investment.
· Represents the business as a Subject Matter Expert for the integration of business processes and technology solutions.
· This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
· Support and communicate Operational Excellence goals, objectives, vision, and values.
Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered.
) Level Minimum Qualifications Preferred Qualifications I High school diploma or GED.
Effective communication skills, both verbal and written and proficiency in conducting productive meetings.
Effective critical listening, analysis and problem solving skills.
Ability to articulate thoughts and ideas to others, including facilitating communication between business and technical personnel.
Effective time management with demonstrated ability to multitask priorities and deliver assignments on schedule.
Strong analytical and conceptual skills.
Demonstrated ability to work independently and to effectively participate in a team project to achieve required functionality within budget and timeframe.
Ability to establish and maintain a high level of customer trust and confidence.
Ability to effectively adapt to rapidly changing technology and business.
Strong knowledge of applicable PC programs and MSOffice tools (Excel, Word, PowerPoint, etc.
).
Responsible for individual projects under the oversight of a more senior analyst.
Assists in business process initiatives and continuous improvement efforts.
Demonstrates general understanding of one or more business areas and technology used in those areas.
Can serve as point of contact for several business areas.
Bachelor’s Degree or 4 years of experience in a related business area or an equivalent combination of education and experience.
Demonstrated expertise in the business area of support.
Demonstrated experience with application testing.
Demonstrated effectiveness within an application support role combined with the ability to define business solutions using the appropriate technology and/or process solution.
Experience using business mapping tools such as Microsoft Visio.
Demonstrated experience with GE Smallworld, IBM Maximo, HP Quality Center, PI data archive, or other related data systems Desired: BPA certified II Minimum qualifications for Business / Process Analyst I plus: Superior analytical, relationship management, facilitation, project management, and problem solving skills.
Ability to use query tools (e.
g.
, SQL, TOAD).
Ability to develop management style reporting and presentations (e.
g.
, PowerPoint, Excel).
Demonstrated ability to work with all levels of management and workforce.
Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy and attention to detail.
Demonstrates deep understanding of at least a few business areas and technology used in those areas.
Successfully engages in multiple initiatives simultaneously.
Bachelor’s Degree or 4 years of experience in a related business area or an equivalent combination of education and experience.
Two years of utility experience in a related business area.
III Minimum qualifications for Business / Process Analyst II plus: Demonstrated strong project management capabilities, including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to details.
Demonstrated ability to maintain project budget and stay within budget.
Demonstrated ability to recommend innovative solutions to support complex business requirements.
Has the ability to lead large business process initiatives and continuous improvement efforts.
Provides mentoring and support to other analysts on the team.
Highly proficient at understanding the needs of clients from a business perspective.
Can look at business areas from a strategic perspective and recommend forward-thinking solutions.
Demonstrated leadership and innovative skills.
Bachelor’s Degree or 4 years of experience in a related business area or an equivalent combination of education and experience.
Five years of utility experience in a related business area.
All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.
If this sounds like the opportunity for you, apply now! Be Part of Our Story.
Pay Rate: Competitive salary based on qualifications and experience.
All job offers are contingent on successful completion of a pre-employment drug screen and background check.
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