Description
GENERAL PURPOSE:
Positions Show Low Public Library as a major component of public education for all ages.
Fully embraces the library’s educational mission, effectively communicating the library’s curriculum, which comprises three pillars: self-directed education, research assistance and instruction, and instructive and enlightening experiences.
Performs varied work in the effective operation of library services to the public, primarily at the customer service desk.
SUPERVISION RECEIVED:
Works under the direct supervision of a Library Information Specialist or the Library Services Manager.
SUPERVISION EXERCISED:
Serves as lead over volunteers as assigned.
Essential Duties and Responsibilities
Works at the customer service desk.
Provides extraordinary customer service to the public.
Delivers research assistance and readers’ advisory assistance to the public.
Registers new cardholders; Assists cardholder with borrowing items, paying fees, reserving materials, and updating their library account.
Discharges library materials; Shelves materials maintaining neatness and orderliness; Maintains the neat and orderly appearance of the library.
Processes reports; Maintains necessary operating records; Records statistical information.
Communicates and enforces policies and procedures to the public; Responds to inquiries and resolves issues and concerns; Communicates issues and concerns to supervisor.
Performs duties in strict compliance with appropriate safety and security standards; Ensures applicable safety and health rules and regulations are followed.
Demonstrates continuous effort to improve operations, decrease turnaround times and streamline work processes; Participates in the accomplishment of organizational, departmental and workgroup goals and objectives.
Performs other duties of a similar nature or level as assigned.
PERIPHERAL DUTIES:
Serves as a member of committees as assigned.
Answers phones, runs errands and acquires supplies as needed.
Desired Minimum Qualifications
Education and Experience:
High School diploma or GED equivalent; and
One (1) year of library or office experience; or
Any equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
Knowledge of libraries, office practices, cash handling, recordkeeping methods and procedures, the alphabet, and correct spelling of the English Language.
Knowledge of technology.
People skills – ability to work effectively with others and enjoy it.
Customer service skills.
Communication skills, both written and oral.
Ability to understand and follow oral and written instructions.
Special Requirements
Valid Arizona Driver License or ability to obtain within six (6) months of employment.
Incumbents in this position are frequently required to work varied shifts including evenings and weekends.
TOOLS AND EQUIPMENT USED:
Personal computers, including Microsoft Office (Word, Access, PowerPoint, Excel, and Outlook), Integrated Library Systems, printers, audio-visual equipment, phones, general office equipment, and automobiles.
Part time employees will accrue one hour of paid sick leave for every (30) thirty hours worked.
No other benefits will be offered to part time employees
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