Job Category: Food & Beverage
Requisition Number: LEADS014723
Posting Details
Posted: January 31, 2024
Full-Time
Rate: $18 USD per hour
Locations
Torreon Golf Club
Show Low, AZ 85901, USA
Job Details
Description
The Lead Server is responsible for managing the Front of the House in Food and Beverage.
This position will work side by side with the back of the house team (Executive Chef) and F&B Manager to ensure all levels of service standards are met.
Qualifications, Knowledge and Skill Requirements:
2+ years of food service/management experience
ServSafe certified
A thorough understanding of casual dining
Possesses excellent customer service skills
Possess supervisory skills
Must be dependable
Must be able to work in a fast-paced environment
Must have strong communication and interpersonal skills
Must be able to work in a team environment
Position Responsibilities:
Provide a memorable guest experience
Must be team oriented
Oversight of the F&B Front of the House team (training, running shift, floor plans, logging and responding to all reservations
Work closely with the Food and Beverage Manager on event execution and be knowledgeable of all club event details
Work closely with the Executive Chef and F&B Manager to ensure revenue goals and service standards are met during a la Carte service and Special Events
Oversight of Inventory (Controls, ordering goods and supplies, monthly counts)
Ensuring that all employees are properly trained with Safe Serve and Tips
Train incoming employees
Maintain a professional appearance at all times
Provide prompt and efficient customer service
Accurately take guests food and/or drink orders and turns into kitchen, bar, etc.
Serve beverages and prepared meals to guests in an accurate and timely manner
Adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
Accurately handle all cash and/or credit cards for payment following all standard operating procedures
Keeps tables, dining room and workstation(s) sanitized and organized
Listen and respond to customer complains
Performs opening, clean-up and closing procedures as assigned by manager
Perform other duties as assigned supervisor or manager
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